Terms of Use

Last Updated: September 15, 2026

Please read these Terms carefully. Section 22 contains a binding arbitration agreement and a class action waiver. Unless you opt out within 30 days as described in Section 22, you and Love, Baxter agree to resolve most disputes through individual arbitration instead of in court.

1. Agreement to These Terms

Welcome to Love, Baxter. These Terms of Use (the “Terms”) are a legally binding agreement between you and Love, Baxter LLC (“Love, Baxter,” “we,” “us,” or “our”).

These Terms apply to lovebaxter.com, directory.lovebaxter.com, app.lovebaxter.com, our online memorials, our forms, our emails, and any other website, feature, or service we offer that links to these Terms. We refer to lovebaxter.com and its subdomains as the “Site,” and to the Site together with everything else listed here as the “Services.” Purchases from our store at shop.lovebaxter.com are also governed by our Store Terms of Service and Refund Policy, as explained in Section 10.

By accessing or using the Services, creating an account, submitting a form, or clicking a button or checkbox that references these Terms, you agree to these Terms and acknowledge our Privacy Policy. If you don’t agree, please don’t use the Services.

If you use the Services on behalf of a business or organization, you confirm that you have authority to accept these Terms for it, and “you” includes that business or organization.

2. Who We Are

Love, Baxter LLC
1111 6th Ave Ste 550, PMB 646068
San Diego, California 92101-5211, United States
Email: support@lovebaxter.com
Phone: (949) 420-9232

We don’t charge for access to the website, our directory, or online memorials. Prices for products, memorial trees, and paid programs are shown at the time of purchase or in a separate written agreement.

3. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you confirm that you are 18 or older and legally able to enter into these Terms. We may refuse, limit, or end access for anyone, at our discretion, subject to applicable law.

4. Changes to These Terms and the Services

We may update these Terms from time to time. When we do, we’ll change the “Last Updated” date above, and for material changes we’ll post a notice on the Services or email you if we have your address. Changes take effect when posted unless we say otherwise. If you keep using the Services after a change takes effect, you accept the updated Terms.

Changes won’t apply to any dispute that you or we gave notice of before the change was posted. Changes to Section 22 are handled as described in that section.

We may change, add, suspend, or discontinue any part of the Services at any time. We may also begin charging for features that are free today, but we won’t charge you for anything without telling you the price first and getting your agreement.

5. Accounts

Provider listings in our directory require an account. Pet parents don’t need an account to use the Services. When you create one, you agree to:

Give accurate, current, and complete information, and keep it up to date so we and the people who rely on your listing can reach you.
Keep your login credentials private, and not share your account or let anyone else use it.
Tell us right away at support@lovebaxter.com if you believe someone has accessed your account without permission.

You’re responsible for activity under your account unless it results from our failure to take reasonable security measures. We may suspend or close accounts that violate these Terms or put other users at risk.

6. What Love, Baxter Is, and What It Isn’t

Love, Baxter provides information, resources, and connections for people caring for a senior or sick pet, preparing for a loss, or grieving one. We work hard to keep our content accurate and current, and we explain how we research and review it on our Editorial Process page.

Our content is for general information only. Love, Baxter is not a veterinary practice, a medical or mental health provider, or a law firm. Nothing on the Services is veterinary, medical, mental health, legal, financial, or other professional advice, and using the Services doesn’t create a veterinarian and client, therapist and client, or attorney and client relationship with us.

Please keep these points in mind:

For a pet emergency, contact your veterinarian or the nearest emergency animal hospital right away. Don’t wait for a reply from us.
If you’re in crisis or thinking about harming yourself, call or text 988 to reach the 988 Suicide & Crisis Lifeline in the United States, or call your local emergency number. Outside the U.S., contact your local emergency services.
Decisions about your pet’s care, including end-of-life care and euthanasia, should be made with a licensed veterinarian who knows your pet.
Messages you send to us are not monitored around the clock and are not confidential or privileged communications.

7. The Pet Professional Directory

Our directory helps pet parents find veterinarians, in-home euthanasia providers, crematories, grief counselors, and other professionals (“Providers”).

7.1 For Pet Parents

Providers are independent businesses and individuals. They are not our employees, agents, or partners unless we clearly say otherwise. We don’t provide, supervise, or control their services, and we aren’t a party to any agreement between you and a Provider.

We review and approve every business before it’s listed in our directory, and the “Love, Baxter Approved” badge shows that a business has passed that review. Our review is a check at the time of approval, not an ongoing guarantee. Listing information, including credentials, services, hours, pricing, and service areas, comes mainly from Providers and can change, so we don’t guarantee it’s accurate, complete, or current, and neither a listing nor a badge guarantees any Provider’s quality, licensing, or results. Please confirm credentials, pricing, and availability directly with any Provider before you rely on them.

When you send a message or request through the directory, we share what you submit with the Provider you contacted so they can respond. Any dispute about a Provider’s services is between you and that Provider, subject to Section 21.

7.2 For Providers

If you create or manage a listing, you also agree that:

Everything in your listing is truthful and not misleading, and you’ll keep it current.
You hold, and will maintain, every license, certification, registration, and insurance required for the services you offer, and you’ll only list services you’re qualified and permitted to provide.
You’ll use contact information you receive through the directory only to respond to that person’s inquiry and provide the services they request. You won’t add anyone to a marketing list, sell or share their information, or contact them for unrelated purposes without their separate consent.
You’re solely responsible for your services, your pricing, your compliance with laws that apply to your profession, and your communications with pet parents.
You won’t write, buy, solicit in exchange for anything of value, or suppress reviews, and you won’t post reviews of competitors.
You grant us permission to display your business name, logo, photos, and listing content on the Services and in materials that promote the directory.

We may edit listings for formatting or accuracy, and we may decline, suspend, or remove any listing at our discretion. Member benefits offered to Providers may come from third parties, can change or end at any time, and are subject to those third parties’ own terms.

8.1 Your Content Stays Yours

“Your Content” means anything you submit to the Services, including memorial text and photos, pet stories, reviews, form submissions, comments, and messages. You keep ownership of Your Content.

8.2 The Permission You Give Us

So we can run the Services, you grant Love, Baxter a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, format, edit for length and clarity, publish, display, and distribute Your Content, and to create derivative works from it, in connection with operating, improving, and promoting the Services. This includes sharing memorials and reviews on our website, in our emails, and on our social media accounts.

This license continues until you remove Your Content or ask us to remove it, and after that only for copies already shared, archived, or held in backups, and for content that others have already reshared. It doesn’t let us sell Your Content to anyone, and we’ll ask first before using a memorial in paid advertising.

8.3 Your Promises About Your Content

When you submit content, you confirm that:

You own it or have permission to share it, including permission from anyone who appears in a photo or who took it.
It doesn’t infringe anyone’s copyright, trademark, privacy, publicity, or other rights.
It doesn’t include another person’s private information, such as a home address, phone number, or medical details, without their permission.
It follows the rules in Section 13.

8.4 Memorials Are Public

All online memorials are public. Anyone can see, share, and copy a memorial, including search engines and AI systems, and we can’t control what others do with it once it’s published. Please only include what you’re comfortable sharing publicly.

8.5 Keeping Memorials Online

We created online memorials to be a lasting place to remember a pet, and we intend to keep them available. We can’t promise that any content will stay online forever, though, and we may remove or stop hosting content, including if we discontinue a feature, if content violates these Terms, or if we receive a legal complaint. Please keep your own copies of photos and writing that matter to you. To edit or remove a memorial you created, email support@lovebaxter.com from the address you used to submit it.

8.6 Our Right to Review and Remove

We aren’t required to publish anything you submit. We may review, edit for formatting, decline, or remove any content at any time, for any reason, including content we believe violates these Terms or could create liability. We don’t endorse user content and aren’t responsible for it.

9. Reviews and Feedback

Reviews must reflect your own honest experience. Don’t post a review if you have a financial or personal connection to the business you’re reviewing, or if you received something of value in exchange for a positive review, and don’t impersonate anyone. We may remove reviews that break these rules, but we don’t remove reviews just because they’re negative.

If you send us ideas, suggestions, or feedback about the Services, we may use them freely without paying you or giving you credit.

10. Store Purchases, Memorial Trees, and Promotions

10.1 Store Purchases

Purchases from shop.lovebaxter.com, including memorial tree plantings, are governed by these Terms together with our Store Terms of Service, Refund Policy, and the information shown at checkout. If those store policies conflict with these Terms about order processing, shipping, returns, or refunds, the store policies control for that purchase. Any dispute or Claim relating to a purchase, including a refund dispute, is resolved under Section 22 of these Terms.

10.2 Memorial Trees

When you buy or receive a memorial tree, you’re funding the planting of a tree through our independent planting partners. Here’s what that means:

Trees are planted at restoration sites chosen by our partners, on their planting schedule. Planting may happen after your certificate is issued, and sites, species, and timing can change based on season, weather, and local conditions.
Your certificate honors your pet and documents your contribution. It doesn’t give you ownership of a tree, the land, carbon credits, or any other property right, and it doesn’t entitle you to visit a site.
Planting and verification information comes from our partners. We share it in good faith but don’t independently guarantee it.
Trees are living things. We don’t guarantee that any individual tree will survive or reach a certain size.
Because certificates are delivered digitally, memorial trees can’t be returned or refunded once the certificate is delivered, as stated in our Refund Policy.

10.3 Gifts

If you send a tree, certificate, or other gift to someone else, you confirm you have their permission to give us their name and email address for that purpose, and that the dedication you write is appropriate to share with them.

10.4 Promotions, Free Trees, and Discount Codes

Free tree offers, giveaways, and discount codes are subject to any rules shown with the offer. Unless an offer says otherwise: codes are limited to one per person, have no cash value, can’t be sold or transferred, and can’t be combined with other offers. We may end or change an offer at any time, but a code we’ve already emailed to you will be honored according to the terms stated with it, until any stated expiration. We may cancel codes or orders we reasonably believe were obtained through fraud, duplicate accounts, automated sign-ups, or resale. Offers are void where prohibited.

11. Business Partner Programs

If your business participates in our white-label memorial tree program, advertising, sponsorships, or any other business program, the written agreement, order form, or program terms you accept for that program control over these Terms where they conflict. If there’s no separate agreement, these Terms apply.

12. Emails and Electronic Communications

By using the Services, you agree that we may communicate with you electronically, including by email and by posting notices on the Services, and that these communications satisfy any legal requirement that they be in writing.

If you sign up for our emails, or contact us or ask for help through one of our forms, we may send you emails with resources and occasional updates about Love, Baxter. You can unsubscribe from marketing emails at any time with the link in any email. We’ll still send transactional messages, such as order confirmations, certificates, and responses to your requests.

13. Acceptable Use

You agree not to:

Use the Services for anything illegal, fraudulent, or harmful, or to violate anyone’s rights.
Post content that is defamatory, harassing, hateful, threatening, obscene, sexually explicit, graphically violent, or cruel to animals, or that mocks or targets someone’s grief.
Impersonate any person, business, or Provider, or misrepresent your connection to anyone.
Post spam, advertising, affiliate links, or solicitations in memorials, reviews, or messages without our written permission.
Harvest, scrape, or collect personal information or contact details about users or Providers, or use the directory to build a competing directory, lead list, or database.
Upload viruses or malicious code, probe or test the vulnerability of our systems, or bypass any security, access, rate limit, or bot protection measure.
Place an unreasonable load on our infrastructure or interfere with anyone else’s use of the Services.
Reverse engineer or attempt to extract the source code of our software, except where the law expressly allows it.
Use the Services in a way that harms minors.

Search engines and AI tools are welcome. Search engines, AI assistants, and similar automated tools may crawl and index our public pages in line with our robots.txt file and any crawling instructions we publish. That permission doesn’t cover collecting personal information, bypassing access controls or bot protections, or crawling at a rate that degrades the Services.

14. Our Content and Trademarks

Except for Your Content and content provided by Providers and other third parties, everything on the Services, including articles, guides, graphics, design, logos, certificates, software, and the selection and arrangement of content (“Our Content”), is owned by or licensed to Love, Baxter and protected by copyright, trademark, and other laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use Our Content for your own non-commercial purposes. You may share links to our pages and quote short excerpts with credit to Love, Baxter and a link to the original page. Any other copying, republishing, selling, or commercial use of Our Content requires our written permission.

“Love, Baxter,” our logos, and related names, badges, and designs are our trademarks. You may not use them in a way that suggests we sponsor, endorse, or are affiliated with you or your business without our written permission. You may link to the Services as long as the link isn’t misleading, and you may not frame the Services on another site without our permission. Nothing in these Terms transfers any ownership rights to you.

15. Third-Party Links, Services, and Affiliate Relationships

The Services link to websites, products, and services we don’t own or control, including Providers, planting partners, grief support services, and other resources. We don’t control and aren’t responsible for their content, availability, policies, or practices, and your dealings with them are governed by their terms.

Some links are affiliate or partner links, which means Love, Baxter may earn a commission, referral fee, or other benefit if you make a purchase or sign up. This doesn’t change the price you pay. We only recommend things we believe can help, and we’ll identify these relationships where the law requires.

16. Privacy

Our Privacy Policy, which is a separate document and not part of these Terms, explains how we collect, use, and share personal information.

17. Copyright Complaints

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Services infringes your copyright, send a written notice to our designated agent that includes:

Your physical or electronic signature.
Identification of the copyrighted work you believe was infringed.
Identification of the material you believe is infringing, with enough detail for us to locate it, such as a URL.
Your name, mailing address, telephone number, and email address.
A statement that you have a good faith belief that the use isn’t authorized by the copyright owner, its agent, or the law.
A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner’s behalf.

Designated Copyright Agent:
Copyright Agent, Love, Baxter LLC
1111 6th Ave Ste 550, PMB 646068, San Diego, California 92101-5211
Phone: (949) 420-9232
Email: support@lovebaxter.com

If your content was removed and you believe it was removed by mistake or misidentification, you may send a counter-notice to our agent that includes your physical or electronic signature; identification of the material and where it appeared before removal; a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; and your name, address, and telephone number, with a statement that you consent to the jurisdiction of the federal district court for your address (or, if you’re outside the U.S., any judicial district in which Love, Baxter may be found) and will accept service of process from the person who filed the original notice.

We may remove content and, in appropriate circumstances, terminate the accounts of repeat infringers. Knowingly false notices or counter-notices can create legal liability under 17 U.S.C. § 512(f).

18. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, OUR CONTENT, USER CONTENT, PROVIDER LISTINGS, AND ALL RELATED INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. LOVE, BAXTER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DON’T WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT CONTENT IS ACCURATE, COMPLETE, OR CURRENT; OR THAT ANY PROVIDER, PLANTING PARTNER, OR OTHER THIRD PARTY WILL PERFORM AS DESCRIBED. MENTION OF ANY PRODUCT, SERVICE, OR ORGANIZATION IS NOT AN ENDORSEMENT UNLESS WE EXPRESSLY SAY IT IS. THE “LOVE, BAXTER APPROVED” BADGE REFLECTS ONLY THE REVIEW DESCRIBED IN SECTION 7.1.

Warranties for physical products sold in our store, if any, are described in our store policies or provided by the product’s manufacturer. Some jurisdictions don’t allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOVE, BAXTER AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS (THE “LOVE, BAXTER PARTIES”) WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF WE’VE BEEN TOLD THESE DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE LOVE, BAXTER PARTIES’ TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID LOVE, BAXTER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LOVE, BAXTER PARTIES AREN’T LIABLE FOR THE ACTS, OMISSIONS, SERVICES, OR CONTENT OF PROVIDERS, PLANTING PARTNERS, OTHER USERS, OR OTHER THIRD PARTIES, OR FOR DELAYS OR FAILURES CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL.

These limitations apply to all legal theories, including contract, tort (including negligence), strict liability, and statute, and they apply even if a remedy fails of its essential purpose. They don’t limit liability for fraud, gross negligence, willful misconduct, or any other liability that can’t be limited under applicable law. Some jurisdictions don’t allow certain limitations, so some of them may not apply to you.

20. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Love, Baxter Parties from any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, brought by a third party and arising out of: (a) Your Content; (b) your violation of these Terms; (c) your violation of any law or anyone else’s rights; or (d) if you are a Provider, the services you provide, your listing, and your dealings with pet parents.

We may take control of the defense of any claim you’re required to indemnify, at your expense, and you’ll cooperate with us. You won’t settle any such claim without our written consent.

21. Release for Disputes With Others

If you have a dispute with a Provider, another user, a planting partner, or any other third party, you release the Love, Baxter Parties from claims, demands, and damages of every kind, known and unknown, arising out of or connected with that dispute, to the fullest extent permitted by law. This release doesn’t cover claims based on our own negligence, gross negligence, fraud, willful misconduct, or violation of law, or any claim that can’t be released under applicable law.

If you’re a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you live somewhere else, you waive any similar law to the extent you can.

22. Dispute Resolution and Arbitration Agreement

Please read this section carefully. It affects your legal rights, including your right to go to court and to participate in a class action.

22.1 Talk to Us First

Most concerns can be resolved quickly and informally. Before starting arbitration or a court case, you and we agree to first send a written notice describing the dispute, the relief requested, and the sender’s name, email address, and mailing address. Send your notice to support@lovebaxter.com with the subject line “Notice of Dispute,” or by mail to the address in Section 2. We’ll send ours to the most recent email address we have for you.

Each side agrees to try in good faith to resolve the dispute for 60 days after the notice is received, including through a phone or video call if either side asks. Any statute of limitations and filing deadline is paused during this 60-day period. Neither side may start arbitration until this process is complete.

22.2 Agreement to Arbitrate

If we can’t resolve a dispute informally, you and Love, Baxter agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any purchase, or our relationship (each a “Claim”) will be resolved by final and binding individual arbitration, and not in court. This includes Claims that arose before you accepted these Terms (other than Claims already filed in court or arbitration) and questions about whether a Claim is subject to arbitration, except as provided in Sections 22.5 and 22.8. This agreement is governed by the Federal Arbitration Act.

22.3 Arbitration Rules and Fees

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, for Claims by or against a business user such as a Provider, its Commercial Arbitration Rules), as modified by this Section 22. The rules are available at adr.org. If the AAA is unavailable or unwilling to administer the arbitration, the parties will agree on another administrator, or a court will appoint one.

Payment of filing, administrative, and arbitrator fees will be governed by the AAA’s rules and fee schedules. Where those rules require the business to pay those fees for a consumer Claim, we’ll pay them. Each side pays its own attorneys’ fees and costs, unless the arbitrator awards them under applicable law.

22.4 How Arbitration Works

Arbitration takes place before a single neutral arbitrator. Unless the parties agree otherwise or the arbitrator decides an in-person hearing is necessary, the arbitration will be conducted by video conference, by phone, or based on written submissions. Any in-person hearing will take place in the county where you live, or in Orange County, California, if you’re a business user or live outside the United States. The arbitrator may award the same individual relief a court could award, but only to the individual party seeking relief and only to the extent needed to resolve that party’s individual Claim. Judgment on the award may be entered in any court with jurisdiction.

22.5 Exceptions

Either side may instead:

Bring an individual Claim in small claims court, as long as it qualifies and stays there on an individual basis.
Ask a court for an injunction or other equitable relief to stop the other party’s actual or threatened unauthorized use of its intellectual property, confidential information, or personal information.

Nothing in these Terms prevents you from reporting concerns to a government agency.

22.6 Class Action and Jury Trial Waiver

YOU AND LOVE, BAXTER EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s Claims or preside over any form of class or representative proceeding, except that the AAA may administer and batch demands under Section 22.7. YOU AND LOVE, BAXTER EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

22.7 Mass Arbitration

If 25 or more similar demands for arbitration are filed against Love, Baxter by the same or coordinated counsel or organizations, the AAA’s Mass Arbitration Supplementary Rules and related fee schedule will apply to those demands, to the extent consistent with this Section 22.

22.8 Public Injunctive Relief and Severability

If a Claim seeks public injunctive relief (relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the general public), and a court decides that relief can’t be waived or arbitrated under applicable law, that request for relief will be decided by a court in the location described in Section 23, after all arbitrable Claims and remedies are resolved in arbitration, and the court proceeding will be paused until then.

If a court decides that the class action waiver in Section 22.6 is unenforceable for a particular Claim, then that Claim, and only that Claim, will be severed and proceed in court, and it will be paused while the individual arbitration is resolved. If any other part of this Section 22 is found unenforceable, the rest of it stays in effect.

22.9 30-Day Right to Opt Out

You can opt out of this arbitration agreement. To do so, send an email to support@lovebaxter.com with the subject line “Arbitration Opt-Out” within 30 days after you first accept these Terms. Include your full name, mailing address, and the email address you use with the Services, and state that you’re opting out of arbitration. If you opt out, Section 22 won’t apply to you, but the rest of these Terms will. Opting out won’t affect any other arbitration agreement you have with us.

22.10 Changes to This Section

If we make a material change to this Section 22, you may reject it by emailing support@lovebaxter.com with the subject line “Arbitration Change Rejection” within 30 days after the change is posted. If you do, the most recent version of Section 22 you accepted will continue to apply to any Claim between us.

22.11 Survival

This Section 22 survives the end of your use of the Services and termination of these Terms.

23. Governing Law and Venue

These Terms and any Claim are governed by the laws of the State of California, without regard to its conflict of law rules, except that Section 22 is governed by the Federal Arbitration Act.

For any Claim that isn’t subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Orange County, California, and waive any objection to venue there. If you’re a consumer, this doesn’t take away any right you have under applicable law to bring a Claim in the courts where you live.

24. Time to Bring a Claim

If you use the Services for a business, including as a Provider or business partner, any Claim must be brought within one year after it arises, to the extent permitted by law, or it’s permanently barred. This Section doesn’t apply to consumers or to any Claim under a statute that provides a longer period. The pause described in Section 22.1 extends any applicable period.

25. Suspension and Termination

You may stop using the Services at any time. To close an account or remove content, email support@lovebaxter.com.

We may suspend or end your access to all or part of the Services, remove your content, or close your account at any time if we reasonably believe you violated these Terms, created risk or possible legal exposure for us or others, or if we discontinue the Services. Where practical and appropriate, we’ll tell you why.

Refunds for purchases are governed by our Refund Policy. Termination doesn’t entitle you to a refund except as that policy or applicable law provides. Sections that by their nature should survive termination will survive, including Sections 8.2, 9, 10.2, and 14 through 27.

26. General Terms

Entire agreement. These Terms, our Privacy Policy, and any additional terms referenced here (including store policies and program agreements) are the entire agreement between you and us about the Services, and they replace any prior agreements on the same subject.
Severability. If any provision is found unenforceable, it will be enforced to the maximum extent possible, and the remaining provisions stay in effect, except as Section 22.8 provides.
No waiver. Our failure to enforce a provision isn’t a waiver of our right to do so later. Any waiver must be in writing.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets.
Events beyond our control. We aren’t responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disputes, internet or utility outages, failures of third-party services, and government actions.
Relationship. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and us.
Notices. We may give you notice by email, by posting on the Services, or by mail. You may give us notice at the email or mailing address in Section 2. Email notices are effective when sent, and mailed notices are effective three business days after mailing.
Headings. Headings are for convenience only and don’t affect how these Terms are interpreted. Words like “including” mean “including without limitation.”
Language. If we provide a translation, the English version controls.

27. Notice to California Users

Under California Civil Code Section 1789.3, California users are entitled to the following information: The provider of the Services is Love, Baxter LLC, 1111 6th Ave Ste 550, PMB 646068, San Diego, California 92101-5211, support@lovebaxter.com, (949) 420-9232. Charges for any paid products or services are disclosed before purchase. To resolve a complaint or get more information about the Services, contact us at support@lovebaxter.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

28. Contact Us

Questions about these Terms? We’re here to help.

Love, Baxter
Love, Baxter LLC
1111 6th Ave Ste 550, PMB 646068
San Diego, California 92101-5211, United States
support@lovebaxter.com